Deposit & Cancellation / Reschedule Policy

Deposit Requirement

A non-refundable deposit of $500 is required at the time of booking to secure your intensive dates and reserve your calendar blocks. The remaining balance is due 14 days prior to your scheduled prep session.

Rescheduling Policy

• 14+ Days Notice: You may reschedule your intensive one time at no additional cost, provided the new dates fall within 90 days of your original booking. Your $500 deposit will transfer directly to the new dates.
• Less Than 14 Days Notice: Rescheduling within 14 days of your scheduled start date will incur a $250 rescheduling fee to cover the reserved calendar blocks.

Cancellation & Refunds

• Cancellations 14+ Days Before Start Date: You will receive a full refund of any payments made toward the remaining balance. The initial $500 deposit remains non-refundable.
• Cancellations Less Than 14 Days Before Start Date: All payments (deposit and remaining balance) are non-refundable, as this time was explicitly reserved for your intensive and cannot easily be reassigned on short notice.

Late Arrivals & Missed Sessions

Virtual sessions begin promptly at the scheduled time. If you arrive late or experience technical difficulties on your end, session time cannot be extended or refunded. Missed sessions without prior notice will forfeit all fees paid.

Exceptions

Exceptions for documented emergencies (such as serious illness or family emergency) may be considered at the clinician’s discretion. Technical issues on the client’s end do not pause or extend session time.